Before the flight

YOUR SPECIAL NEEDS
Special needs
During their travel, passengers may have special needs related to their health, age, diet, or other factors. Please find some information on the most frequent cases.

Medical cases

Should your health condition require special attention at boarding, deplaning, or during flight, you must indicate this at the time you book your flight. For your safety, we may seek medical clearance from our doctor if we have doubts about your ability to travel. In this case, a Medical Certificate of Fitness for Air Travel (MEDIF) must be filled in by your attending physician and signed by the airline doctor. Passengers who are required to fill in a MEDIF form will not be able to purchase their ticket online. For more information, please contact your nearest Air Mauritius office.

If you need to carry medical equipment on board such as incubators, respirators, nebulizers, or ventilators, please note that special conditions apply and that a request must be made to Air Mauritius at least 72 hours before departure

Please also note that non-autonomous passengers must be accompanied by an able-bodied person capable of assisting them with their physiological needs during the flight.

Medical items stored on board

Air Mauritius may store personal medical equipment upon a passenger's request. This is entirely at the discretion of Air Mauritius, who will not be held liable. Passengers will need to fill in a discharge sheet and have it signed by a crew member.

Please note that :

Medical items cannot be biological samples or be of such nature or conditioning as to pose a hazard to people or to other items.
Medical items must satisfy Dangerous Goods Regulations (DGR) for cabin carriage.

Expectant mothers

Expectant mothers with normal pregnancies may travel on Air Mauritius up until their 28th week of pregnancy, unless otherwise advised by their doctors. For pregnancies beyond 28 weeks or for pregnancies with complications, you need to fill in a Medical Certificate of Fitness for Air Travel. Click here for the appropriate form. This form must be duly signed by a registered gynaecologist / obstetrician and submitted for approval by the airline's medical doctor. Please also note that some authorities (for example, Malaysian authorities) refuse entry to foreign women with advanced pregnancies beyond six months, except if they are in transit for less than 72 hours, with no extensions allowed.

Passengers traveling with infants

Infants may travel without a medical clearance after the first week. For your infant's comfort, there are cots available on international flights. Because the number of cots is limited, consider requesting one at the time you book your flight. Your request will only be confirmed at check-in. Please note that our baby cots can accommodate infants up to 12 months old and/or weighing up to 11 kg, depending on whichever condition is more restrictive. Two infants accompanied by one adult may travel only if one of the two infants is over 12 months and is able to sit in a car seat approved for use on an aircraft. If this case applies to you, you will need to inform us at the time you book your flight and pay the applicable fare for the seat occupied by the child.

Passengers with reduced mobility

Air Mauritius offers services to assist persons with reduced mobility at the airport. Special arrangements may be made for passengers with other disabilities. In the event that we must escort a passenger, we will need to be informed at least 72 hours before departure.

Passengers traveling with pets

Your pet may be carried in the aircraft hold (as checked baggage or cargo) subject to fulfilling all the special conditions. Please contact your nearest Air Mauritius Office.

Unaccompanied minors

Passengers between 5 and 14 years old may travel alone as Unaccompanied Minors (UM) on our flights. However, the following restriction will come into force for all tickets issued as from November 15th, 2012: UM will not be allowed to travel on flights that are not operated by Air Mauritius for travel to Paris and via Paris. Until then, all bookings already made and/or ticketed as UM will be accepted to travel under existing policy. The above restriction applies equally to our interline and code share partner.

Guardians must inform Air Mauritius of UM at the time the flight is booked, fill out the necessary documentation, and pay the applicable fee for the UM service.

Special meals

Special meals to meet medical or religious requirements can be ordered by passengers who cannot take the standard menu offered. It is recommended that you request your special meals when you book your flight.

A TRAVEL TIP FROM AIR MAURITIUS

Whether you'd like to sit in a window or aisle seat, in the front, the back, or in the middle of the plane, please note that you have the option of selecting your seat on any Air Mauritius flight at the time you book your flight, even if you're traveling in Economy Class. However, we reserve the right to assign you a different seat without prior notice if it is unavoidable.

MORE INFORMATION

For more information concerning your flight, please feel free to consult our Conditions of Carriage or contact your local Air Mauritius office.